PRIVACY POLICY

1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request a quote, or schedule a service appointment, including:

• Name
  
• Phone number
  
• Email address
  
• Service address or general location
  
• Description of the appliance or refrigeration issue

We collect only the information necessary to provide and manage our services

2. How We Use Your Information
The information we collect may be used to:

• Respond to inquiries and service requests
  
• Schedule, confirm, and manage appointments
  
• Communicate technician arrival times or service updates
  
• Provide estimates, invoices, and customer support
  
• Improve our services and customer experience

Your information is used solely for service-related purposes.

3. How We Protect Your Information
NG Refrigeration LLC uses reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While no method of data transmission or storage is completely secure, we take appropriate measures to safeguard your data.

4. Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only when necessary to complete a requested service — for example, providing relevant details to a technician assigned to your job — or when required by law.

5. Cookies & Website Usage
Our website may use basic cookies or standard analytics tools to ensure proper functionality and improve user experience. These tools do not collect sensitive personal information and are used only for operational and performance purposes.

6. Your Rights
You may contact us at any time to:

• Request access to the personal information we have about you
  
• Request correction of inaccurate information
  
• Request deletion of your personal data, subject to legal or operational requirements

7. Third-Party Links
Our website may contain links to external websites. NG Refrigeration LLC is not responsible for the content or privacy practices of third-party sites. We encourage you to review their privacy policies independently.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services indicates acceptance of the revised policy